Job Description
Join our dynamic IT team at NexusTech Solutions and kickstart your career in technology! As an IT Support Trainee, you'll receive hands-on training in cutting-edge systems while delivering exceptional service to our clients. This immersive program combines mentorship with real-world experience, preparing you for a thriving career in IT support. We offer competitive benefits, professional development opportunities, and a collaborative work environment in the heart of Los Angeles. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide frontline technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Manage user accounts and permissions across Windows and macOS environments
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on network and security initiatives
- Participate in regular training sessions to expand technical knowledge
- Assist with hardware inventory management and asset lifecycle tracking
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer hardware and operating systems
- Familiarity with Windows and macOS platforms
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn quickly and adapt to new technologies
- CompTIA A+ or similar certification is a plus