Job Description
Join our dynamic team as an IT Support Trainee and launch your career in technology! No experience required – we provide comprehensive training to transform your passion into expertise. At TechNova Solutions, we invest in talent and foster growth through mentorship, hands-on projects, and industry certifications. This is your gateway to a rewarding career in IT support with opportunities to advance into network administration, cybersecurity, or systems engineering. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in Baton Rouge's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network troubleshooting, system setups, and user account management
- Document technical issues and resolutions using IT service management tools
- Participate in cross-departmental projects to gain exposure to enterprise systems
- Learn and apply cybersecurity best practices for data protection
- Support hardware maintenance including server configurations and peripheral installations
- Collaborate with senior engineers to resolve complex technical challenges
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Basic computer literacy with eagerness to learn technical concepts
- Strong problem-solving and critical thinking abilities
- Excellent communication and customer service skills
- Ability to work in a fast-paced, team-oriented environment
- Willingness to pursue CompTIA A+ or similar certifications
- Valid driver's license for occasional off-site support
- Pass background check and drug screening