Job Description
Are you a problem-solver ready to make an impact?
Apex Digital Solutions is urgently hiring a talented IT Support Technician to join our dynamic team in Mesa, AZ. We are looking for a dedicated professional who thrives in a fast-paced environment and is passionate about keeping our infrastructure running smoothly. If you have a knack for technology and a customer-centric approach, we want to hear from you!
As a key member of our IT department, you will be the first line of defense for our employees, ensuring seamless technological operations and driving productivity.
Responsibilities
- Provide Tier 2 & Tier 3 technical support via phone, email, and remote access tools for hardware and software issues.
- Manage user accounts and access permissions within Active Directory and cloud-based platforms.
- Perform hardware troubleshooting and repairs for desktops, laptops, printers, and mobile devices.
- Install, configure, and update operating systems (Windows 10/11, macOS) and office productivity suites.
- Maintain network infrastructure by monitoring system performance, identifying bottlenecks, and implementing solutions.
- Collaborate with vendors to resolve complex technical escalations and manage asset lifecycle management.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Experience: Minimum of 2-3 years of professional IT Help Desk or Technical Support experience.
- Technical Skills: Proficient in Windows OS, Active Directory, Microsoft Office 365, and remote connectivity tools (VPN, TeamViewer).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and ability to troubleshoot under pressure.