Job Description
Are you ready to take your IT career to the next level?
Apex Tech Solutions is urgently hiring a skilled IT Support Technician to join our dynamic team in El Paso, Texas. We are looking for a proactive problem-solver who is passionate about technology and committed to delivering exceptional service to our clients.
In this role, you will serve as the first line of defense for our internal and external users, ensuring seamless technology operations. If you are looking for a fast-paced environment with competitive benefits and growth opportunities, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access.
- Diagnose and resolve complex technical problems, escalating incidents to senior engineers when necessary.
- Perform system installations, updates, and configuration for desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and access control within Active Directory and cloud environments.
- Monitor system performance and maintain accurate documentation of incidents and resolutions.
- Collaborate with cross-functional teams to implement IT best practices and improve service delivery.
Qualifications
- High school diploma or GED required; Associate degree or Bachelor’s degree in Computer Science or related field preferred.
- Certification such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator is a plus.
- Minimum of 2 years of experience in IT Helpdesk, Technical Support, or a related role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic troubleshooting techniques.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.