Job Description
We are looking for a Detail-Oriented IT Support Technician to join our high-performing technical team in Pittsburgh, PA. In this Direct Hire role, you will serve as the primary point of contact for our employees, resolving technical issues and ensuring our technology infrastructure runs smoothly.
At TechNova, we value innovation and customer service. You will have the opportunity to work with cutting-edge technologies while providing exceptional support to a diverse client base. If you are passionate about problem-solving and enjoy a dynamic work environment, we want to hear from you.
Key Benefits:
- Competitive salary package ($55k - $75k).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Professional development and certification reimbursement.
Responsibilities
- Tier 2/3 Support: Troubleshoot and resolve complex hardware, software, and network issues for end-users via phone, email, and remote access tools.
- Ticket Management: Log, track, and manage all incoming help desk tickets using ServiceNow or Jira, ensuring SLA compliance.
- Hardware & Software Deployment: Perform setup, configuration, and maintenance of workstations, laptops, printers, and mobile devices.
- Onboarding Support: Assist in the onboarding process for new hires, including provisioning accounts, installing software, and configuring security settings.
- Documentation: Maintain accurate technical documentation, including knowledge base articles and standard operating procedures.
Qualifications
- Education: Associate’s degree in Information Technology or related field preferred; equivalent experience considered.
- Experience: 2+ years of professional experience in Help Desk, Technical Support, or a similar IT role.
- Technical Skills: Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Networking: Familiarity with TCP/IP, DNS, DHCP, and basic router/switch configuration.
- Communication: Excellent verbal and written communication skills with a focus on empathy and customer service.