Job Description
We are urgently hiring a dedicated IT Support Specialist to join our dynamic team in Wichita, Kansas. If you are a tech-savvy problem solver looking for immediate opportunities, this is your chance to make an impact.
In this role, you will serve as the primary point of contact for internal technical support, ensuring our employees have the tools they need to succeed. You will work in a fast-paced environment where your expertise will directly contribute to our operational efficiency and employee satisfaction.
Responsibilities
- Provide Tier 2+ technical support for hardware, software, and network issues via our Help Desk ticketing system.
- Configure, deploy, and manage end-user devices, including laptops, printers, and mobile equipment.
- Perform regular maintenance and updates on servers and workstations to ensure system stability and security.
- Assist in the administration and troubleshooting of Active Directory and Microsoft Office 365 environments.
- Collaborate with senior engineers and vendors to resolve escalated technical issues and implement upgrades.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical experience required.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly preferred.
- Proven experience (2+ years) in IT Help Desk, Desktop Support, or Technical Support roles.
- Strong working knowledge of Microsoft Windows, Active Directory, and cloud-based productivity suites.
- Excellent troubleshooting skills and the ability to communicate complex technical solutions to non-technical users.