Job Description
We are seeking a highly skilled IT Support Specialist to join our elite team in Washington, D.C. This is an urgent hire opportunity for a proactive problem-solver who thrives in a fast-paced government and corporate environment. You will be the cornerstone of our technical operations, ensuring that our clients experience zero downtime and seamless service delivery.
In this role, you will bridge the gap between complex IT infrastructure and end-user needs, handling everything from hardware troubleshooting to network security.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology in the nation's capital.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote access for hardware, software, and network issues.
- Manage end-user device provisioning, including laptop imaging, configuration, and deployment.
- Monitor and maintain network infrastructure to ensure optimal performance and security.
- Collaborate with the Security Team to enforce compliance and patch management protocols.
- Maintain a ticketing system (ServiceNow/Jira) to track and resolve issues efficiently.
Qualifications
- Associate degree in Computer Science, IT, or equivalent professional experience (3+ years).
- Certifications such as CompTIA A+, Network+, or Security+ are highly preferred.
- Strong knowledge of Microsoft Windows Server and Active Directory.
- Experience with VPN, firewall, and remote connectivity tools.
- Exceptional communication and interpersonal skills for client-facing interactions.