Job Description
We are urgently hiring a talented IT Support Specialist to join our dynamic team in Tulsa, OK. If you have a passion for technology and a knack for solving complex problems, this is the perfect opportunity for you to make a significant impact.
As part of our IT department, you will be the first point of contact for our employees, ensuring smooth operations and rapid resolution of technical issues. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment.
Why Apply?
- Immediate start available for the right candidate.
- Competitive salary and benefits.
- Professional development opportunities.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and in-person for all hardware and software issues.
- Manage and maintain the company's IT infrastructure, including local area networks (LAN), wide area networks (WAN), and peripherals.
- Perform regular system backups, updates, and security patches to ensure data integrity.
- Assist in the procurement, setup, and configuration of new hardware and workstations for employees.
- Configure and troubleshoot mobile devices and remote access tools.
- Document all technical issues, resolutions, and procedures in the helpdesk ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or Information Technology preferred.
- Certification such as CompTIA A+ or Network+ is highly desirable.
- 1-3 years of professional IT support experience.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills with the ability to interact with non-technical staff.