Job Description
Join our dynamic IT team in Wichita, KS! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a pivotal member of our operations, you'll resolve critical infrastructure issues while maintaining high service standards. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Deploy, configure, and maintain Windows/macOS environments and cloud infrastructure
- Diagnose and resolve complex security incidents and system vulnerabilities
- Document all IT assets, incidents, and resolutions in ServiceNow
- Collaborate with vendors to coordinate hardware/software installations
- Develop user training materials and conduct IT workshops
- Monitor system performance and proactively address potential bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Network+ certifications required
- Expert proficiency in Active Directory, Azure AD, and Intune
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or similar ITSM platforms
- Ability to manage high-priority incidents under pressure
- Excellent verbal/written communication and documentation skills