Job Description
We are urgently seeking an IT Support Specialist to join our dynamic team in Wichita, KS. As a critical member of our IT department, you'll provide exceptional technical support to ensure seamless operations across our organization. If you're passionate about solving complex technical challenges and thrive in a fast-paced environment, we want to hear from you immediately. Join us in shaping the future of technology in Wichita!
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and network systems
- Manage user accounts, permissions, and access controls within Active Directory
- Install, configure, and maintain Windows 10/11 workstations and Microsoft 365 applications
- Provide remote and on-site technical support to 150+ employees
- Document IT processes, incidents, and solutions in ServiceNow
- Collaborate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices including endpoint protection
Qualifications
- 2+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Proficiency in Active Directory, Group Policy, and Office 365
- Excellent troubleshooting skills with hardware/software issues
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Valid Kansas driver's license for occasional site visits
- Experience with Service Desk ticketing systems