Job Description
We are seeking a highly skilled IT Support Specialist to join our Raleigh team immediately. In this pivotal role, you will be the heartbeat of our technical operations, ensuring our employees have the tools they need to succeed. If you are a proactive troubleshooter with a passion for technology and a desire to make an impact, we want to hear from you.
Why Join Us?
- Immediate start date available for the right candidate.
- Competitive salary and comprehensive benefits package.
- Work in a modern, collaborative environment in the heart of North Carolina.
- Opportunity for rapid career growth and certification support.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (ServiceNow/Jira).
- Install, configure, and troubleshoot hardware, software, and peripherals (Windows, macOS, Linux).
- Maintain and update computer networks, ensuring optimal performance and security.
- Manage user accounts, permissions, and Active Directory lifecycle.
- Document all technical issues, resolutions, and processes in the knowledge base.
- Collaborate with the IT team to implement new technologies and upgrades.
Qualifications
- 1-3 years of professional experience in IT support or Help Desk roles.
- Strong working knowledge of Windows operating systems, Active Directory, and Office 365.
- Experience with ticketing systems and remote support tools.
- Excellent customer service skills with the ability to explain technical concepts to non-technical users.
- Associate degree or certification (e.g., CompTIA A+, Network+) preferred.
- Ability to work independently and manage multiple priorities in a fast-paced environment.