Job Description
Join Our Dynamic Tech Team in Music City!
We are currently seeking a talented IT Support Specialist to join our team on an urgent basis. If you thrive in a fast-paced environment and have a passion for resolving complex technical challenges, this is the perfect opportunity for you.
As a key member of our IT department, you will ensure business continuity by maintaining our IT infrastructure. We offer a competitive salary, a collaborative culture, and the chance to work with cutting-edge technology.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Resolve hardware, software, and network issues via phone, email, and our ticketing system with a focus on speed and accuracy.
- System Configuration: Install, configure, and troubleshoot operating systems (Windows, Linux) and applications for new and existing employees.
- Network & Security Management: Assist in maintaining network connectivity, managing user permissions, and enforcing security protocols.
- Hardware Maintenance: Perform regular maintenance on printers, scanners, and peripherals, and manage the lifecycle of IT assets.
- Remote Access Support: Provide remote troubleshooting and support for distributed teams.
Qualifications
- Experience: Minimum of 2 years of experience in IT Support, Help Desk, or a related technical role.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Proficiency: Strong knowledge of Microsoft Windows 10/11, Active Directory, and Microsoft Office 365.
- Communication Skills: Exceptional ability to communicate complex technical solutions to non-technical users.
- Problem-Solving: Proactive approach to identifying potential IT issues before they impact the business.