Job Description
Join our award-winning IT team as we urgently expand our Louisville operations! We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance to 200+ users across healthcare and finance sectors. Enjoy competitive benefits, hybrid work options, and rapid career growth in a cutting-edge environment.
Responsibilities
- Provide Tier 2-3 desktop/laptop support for Windows/macOS systems
- Manage Active Directory, Office 365, and Azure AD environments
- Diagnose and resolve network connectivity issues (VPN, Wi-Fi, LAN)
- Deploy and maintain security protocols including MFA and endpoint protection
- Document IT procedures and maintain asset management systems
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years in IT support with Windows 10/11 and macOS experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell scripting and SCCM
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical skills and customer service aptitude
- Ability to work independently with minimal supervision