Job Description
We are looking for a highly motivated IT Support Specialist to join our dynamic team in Sacramento, CA. In this role, you will be the first point of contact for our employees, providing technical assistance and resolving hardware, software, and network issues efficiently. If you have a passion for technology and a desire to help others, we want to hear from you immediately.
Why Join Us?
We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth. Don't miss this chance to advance your career in a stable and growing industry.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for end-users.
- Install, configure, and troubleshoot desktop computers, laptops, and mobile devices.
- Manage and maintain the local area network (LAN) and wide area network (WAN).
- Assist with software deployments, updates, and patch management.
- Monitor system performance and respond to security alerts promptly.
- Document all incidents, resolutions, and procedures in the helpdesk ticketing system.
Qualifications
- Associate degree or certification in Information Technology (CompTIA A+ preferred).
- 1-3 years of professional experience in IT Support or Help Desk.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Experience with troubleshooting hardware, printers, and peripherals.
- Excellent communication skills with a customer-focused attitude.
- Ability to work independently and manage multiple priorities in a fast-paced environment.