Job Description
We are currently seeking a highly skilled IT Support Specialist to join our dynamic team in Mesa, Arizona. Due to rapid business expansion, we have an urgent opening and need a problem-solver who can hit the ground running immediately.
As an IT Support Specialist, you will be the first line of defense for our internal users, ensuring seamless technology operations. If you are passionate about technology and thrive in a collaborative environment, we want to hear from you.
Responsibilities
- Provide tier 2 technical support for hardware and software issues via phone, email, and ticketing systems.
- Configure, deploy, and manage Windows workstations and laptops.
- Troubleshoot network connectivity issues and VPN access problems.
- Manage the inventory of IT equipment and perform regular audits.
- Assist in the installation and maintenance of peripherals, printers, and scanners.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- Minimum of 2 years of professional IT support or help desk experience.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS).
- Familiarity with remote support tools such as TeamViewer or LogMeIn.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is a plus but not required.