Job Description
Are you a tech-savvy problem solver looking to make an immediate impact? Apex Tech Solutions is urgently hiring an experienced IT Support Specialist to join our dynamic team in Jacksonville, FL.
In this high-visibility role, you will be the frontline of our technical support, ensuring our employees have the tools and connectivity they need to succeed. We are looking for a proactive individual who thrives in a fast-paced environment and can troubleshoot complex issues with ease.
Why Join Us?
- Immediate Start: This is an urgent role; we need you on board ASAP.
- Competitive Compensation: $50,000 - $70,000 base salary.
- Modern Work Environment: Collaborative culture with a focus on professional growth.
Your Key Responsibilities:
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
- Troubleshoot and resolve desktop support issues, including OS installation, patch management, and application configuration.
- Manage and maintain Active Directory user accounts, permissions, and security policies.
- Monitor network infrastructure and perform routine system backups and updates.
- Collaborate with senior engineers to implement and document IT solutions.
- Ensure compliance with company IT policies and security standards.
Ready to accelerate your career? Apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
- Troubleshoot and resolve desktop support issues, including OS installation, patch management, and application configuration.
- Manage and maintain Active Directory user accounts, permissions, and security policies.
- Monitor network infrastructure and perform routine system backups and updates.
- Collaborate with senior engineers to implement and document IT solutions.
- Ensure compliance with company IT policies and security standards.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- CompTIA A+ Certification (or equivalent) is strongly preferred.
- Proven experience in a Help Desk or IT Support role (1-3 years).
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.