Job Description
Are you a tech-savvy problem solver looking to make an impact in the heart of the automotive industry? We are urgently seeking a dedicated IT Support Specialist to join our fast-paced team in Detroit, MI. You will be the bridge between our employees and the technology they rely on, ensuring seamless operations and exceptional user experiences.
As a key member of our IT department, you will handle everything from troubleshooting hardware issues to managing complex network configurations. We offer a competitive benefits package, including health insurance, 401(k) matching, and opportunities for professional development.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Manage and prioritize incoming IT support tickets using our ticketing system (e.g., Zendesk, ServiceNow).
- Perform regular system maintenance, including patch management, backups, and security updates.
- Install, configure, and deploy new workstations, printers, and mobile devices.
- Collaborate with the IT team to improve system efficiency and user satisfaction.
- Document all technical procedures, issues, and resolutions in the knowledge base.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of professional experience in IT support or a help desk role.
- Strong working knowledge of Windows and Linux operating systems.
- Experience with Active Directory, Microsoft Office Suite, and troubleshooting network connectivity.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical staff.
- CompTIA A+ certification is highly preferred.