Job Description
We are urgently hiring a dedicated IT Support Specialist to join our dynamic team in Chicago, IL. If you are a problem-solver with a passion for technology and a commitment to exceptional user support, we want to hear from you. This is a fantastic opportunity to work with cutting-edge systems and a collaborative environment.
In this role, you will serve as the first point of contact for our employees, providing technical assistance, troubleshooting hardware and software issues, and ensuring our IT infrastructure runs smoothly. We offer a competitive salary, comprehensive benefits, and a clear path for career growth.
Responsibilities
- Tier 1 & 2 Support: Provide timely and effective technical support via phone, email, and ticketing systems to resolve hardware and software issues.
- Hardware & Software Deployment: Manage the setup, configuration, and maintenance of laptops, printers, and peripherals for new and existing employees.
- Network Administration: Assist in maintaining and troubleshooting local area networks (LAN) and wireless connectivity.
- Active Directory Management: Handle user accounts, password resets, and access permissions within Active Directory environments.
- Asset Management: Maintain accurate inventory records of IT equipment and software licenses.
- Security Compliance: Assist in enforcing security policies and ensuring data privacy standards are met.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: 1-3 years of experience in IT Help Desk or Technical Support roles.
- Technical Skills: Proficiency with Windows 10/11 and macOS. Experience with Active Directory and Microsoft Office Suite is required.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with the ability to troubleshoot and resolve issues efficiently.
- Certifications: CompTIA A+ or Network+ certification is a plus.