Job Description
Are you a tech-savvy problem solver looking for immediate impact in the Central Valley?
Apex Tech Solutions is urgently hiring a dedicated IT Support Specialist to join our growing team in Fresno, CA. If you excel at troubleshooting complex technical issues and providing top-tier customer service, we want to hear from you today.
As an IT Support Specialist, you will be the first line of defense for our employees, ensuring seamless connectivity and resolving hardware/software challenges. This is a fantastic opportunity to work in a dynamic environment with competitive benefits and a clear path for career advancement.
Responsibilities
- Tier 1 & 2 Help Desk Support: Provide exceptional technical assistance via phone, email, and in-person to internal staff regarding hardware, software, and network issues.
- Hardware & Asset Management: Manage the lifecycle of company devices, including the setup, repair, and maintenance of laptops, printers, and peripherals.
- Network Troubleshooting: Diagnose and resolve local area network (LAN) and wide area network (WAN) connectivity problems efficiently.
- Software Installation: Deploy and configure operating systems (Windows 10/11), office suites, and security patches across the organization.
- User Training: Conduct training sessions and create documentation to empower users with self-service knowledge.
- System Monitoring: Monitor system performance and perform regular backups to ensure data integrity and business continuity.
Qualifications
- Experience: 1-3 years of professional experience in IT support, help desk, or technical support roles.
- Education: High school diploma or equivalent required; Associate’s degree in Information Technology or related field preferred.
- Technical Skills: Strong knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Networking: Familiarity with TCP/IP, DNS, and basic network troubleshooting protocols.
- Soft Skills: Excellent verbal and written communication skills with a customer-centric approach.
- Availability: Ability to work flexible hours and respond to urgent technical support requests outside of standard business hours.