Job Description
Are you a tech-savvy problem solver looking for an exciting opportunity? Apex Tech Solutions is urgently hiring an IT Support Specialist to join our dynamic team in Columbus, Ohio.
In this high-impact role, you will serve as the primary technical liaison for our employees, ensuring seamless connectivity and operational efficiency. We are looking for a dedicated professional who thrives in a fast-paced environment and is passionate about resolving complex technical challenges.
Why join us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technologies.
- Supportive and collaborative work culture.
If you are ready to accelerate your career, apply today!
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote access to resolve hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices across the organization.
- Manage user accounts in Active Directory and administer Microsoft 365 environments.
- Perform regular system updates, patch management, and security audits to ensure data integrity.
- Collaborate with senior engineers to implement IT best practices and infrastructure improvements.
- Document all technical issues, resolutions, and standard operating procedures (SOPs) in the ticketing system.
- Assist in the planning and execution of network infrastructure upgrades.
Qualifications
- Minimum of 1-3 years of experience in IT Support, Help Desk, or Technical Support.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with remote troubleshooting tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent communication skills and a customer-centric attitude.
- Ability to work independently and manage multiple priorities effectively in a fast-paced environment.