Job Description
Join the Apex Tech Team
Are you a tech-savvy problem solver looking for a rewarding career in the heart of Tulsa? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our growing team. We pride ourselves on delivering top-tier technical support to local businesses and ensuring our infrastructure runs seamlessly. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Competitive Salary: $55,000 - $75,000 annually.
- Modern Work Environment: State-of-the-art office in downtown Tulsa.
- Growth Opportunities: Clear pathways to network administration and IT management roles.
- Flexible Schedule: Hybrid work options available after the probationary period.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
- Manage and maintain the local area network (LAN) and wireless infrastructure.
- Assist in the deployment, configuration, and maintenance of end-user devices.
- Monitor system performance and security protocols to ensure data integrity.
- Document technical issues and resolutions in our ticketing system.
Qualifications
- Associate degree or certificate in Information Technology, Computer Science, or related field.
- Minimum of 2 years of professional experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and as part of a collaborative team.
Skills
Active Directory, Windows 10/11, Troubleshooting, Network Administration, Help Desk, ITIL, Microsoft Office, Remote Desktop.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
- Manage and maintain the local area network (LAN) and wireless infrastructure.
- Assist in the deployment, configuration, and maintenance of end-user devices.
- Monitor system performance and security protocols to ensure data integrity.
- Document technical issues and resolutions in our ticketing system.
Qualifications
- Associate degree or certificate in Information Technology, Computer Science, or related field.
- Minimum of 2 years of professional experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and as part of a collaborative team.