Job Description
Are you a technical problem solver with a passion for helping others? Apex Technology Solutions is currently seeking a talented IT Support Specialist to join our dynamic team in Tulsa, OK.
We are looking for a proactive professional who thrives in a fast-paced environment and is eager to provide top-tier technical assistance to our clients and employees. If you have a knack for troubleshooting and a customer-first mindset, we want to hear from you.
Responsibilities
- Provide Tier 2 & Tier 3 technical support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets efficiently using Zendesk/ServiceNow.
- Install, configure, and maintain workstations, printers, and mobile devices.
- Collaborate with the network engineering team to ensure infrastructure stability.
- Train end-users on new software applications and security protocols.
- Conduct regular system audits and ensure data compliance.
Qualifications
- Associate or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
- 1-3 years of professional IT support or Help Desk experience.
- Strong knowledge of Microsoft Windows, macOS, and Active Directory.
- Familiarity with cloud platforms (AWS/Azure) is a plus.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.