Job Description
Are you a technical troubleshooter ready to make an impact? Tulsa Tech Solutions is looking for a skilled IT Support Specialist to join our innovative team in Tulsa. You will be the bridge between our users and our technology, ensuring seamless operations and top-tier service.
What You Will Do:
- Provide Tier 2 support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets efficiently.
- Configure and deploy new workstations and mobile devices.
- Perform regular system backups and security updates.
- Collaborate with the IT team to improve internal processes.
We offer a competitive salary, comprehensive health benefits, and a collaborative work environment.
Responsibilities
- Diagnose and resolve hardware and software issues for internal staff.
- Maintain accurate records of all technical support interactions and tickets.
- Assist in the setup and maintenance of Local Area Networks (LAN) and Wi-Fi.
- Install, configure, and update antivirus and security software.
- Train employees on best practices for cybersecurity and software usage.
- Coordinate with vendors for hardware repairs and service contracts.
- Respond to emergency IT incidents during business hours.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Certification such as CompTIA A+ or Network+ is highly preferred.
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with Active Directory and basic network troubleshooting.
- Excellent communication skills with a customer-first mindset.
- Ability to lift and move computer equipment when necessary.