Job Description
Are you a technical problem-solver ready to make an immediate impact? Apex Digital Systems is seeking a highly skilled and customer-focused IT Support Specialist to join our dynamic team in Tucson, AZ. We pride ourselves on cutting-edge technology and a supportive work culture, and we are looking for the right talent to help us maintain our standard of excellence.
In this role, you will be the frontline defender for our internal systems, ensuring our employees have the tools they need to succeed. If you have a knack for troubleshooting and a passion for technology, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to employees via phone, email, and in-person, resolving hardware, software, and network issues efficiently.
- Install, configure, and troubleshoot desktop operating systems (Windows 10/11), peripherals, and mobile devices.
- Manage and maintain the company IT ticketing system, prioritizing requests based on urgency and SLA requirements.
- Collaborate with the network team to diagnose and resolve complex connectivity and infrastructure issues.
- Assist with software deployments, patch management, and security updates across the organization.
- Conduct regular hardware audits and inventory management to ensure accurate asset tracking.
- Train non-technical staff on new software applications and standard operating procedures.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field; Bachelor’s degree preferred.
- CompTIA A+ and Network+ certifications are a strong plus.
- Minimum of 2-3 years of professional IT Support or Help Desk experience.
- Deep knowledge of Windows 10/11, Active Directory, Microsoft Office 365, and troubleshooting protocols.
- Strong understanding of TCP/IP, DNS, and basic network configuration.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to work independently and manage multiple tasks in a fast-paced environment.