Job Description
Join the Heart of Music City as an IT Support Specialist
Are you a tech-savvy problem solver looking to make a significant impact in a dynamic environment? InnovateTech Solutions is seeking a dedicated IT Support Specialist to join our team in Nashville, TN. In this role, you will be the first line of defense for our employees, ensuring seamless access to technology that drives our business forward.
We pride ourselves on a culture of innovation and excellence. If you are passionate about user experience and possess a knack for troubleshooting complex technical issues, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- Collaborative and inclusive work environment in downtown Nashville.
Responsibilities
- Technical Support: Provide Tier 2-level support for hardware, software, and network issues, ensuring rapid resolution to minimize downtime.
- Desktop Management: Configure, deploy, and maintain Windows 10/11 workstations and peripherals, including printers and mobile devices.
- System Administration: Assist in the management of Active Directory, Group Policy, and Microsoft 365 environments.
- Help Desk Operations: Manage incoming support tickets, prioritize issues, and document resolutions in our ticketing system.
- Network Troubleshooting: Diagnose and resolve connectivity issues, ensuring secure and reliable network access for all staff.
- User Training: Conduct training sessions and create documentation to empower employees with self-service technical knowledge.
Qualifications
- Experience: Minimum of 2-3 years of professional IT support or Help Desk experience.
- Education: Associate degree in Computer Science, Information Technology, or a related field; Bachelor's degree preferred.
- Technical Skills: Strong proficiency in Windows OS, Microsoft Office 365, Active Directory, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot complex technical problems efficiently and logically.
- Soft Skills: Customer-focused mindset with a strong work ethic and attention to detail.