Job Description
Are you a tech-savvy problem solver ready to make an impact? CloudBridge Solutions is urgently seeking a skilled IT Support Specialist to join our dynamic team in the heart of Seattle, WA.
We are looking for someone who thrives in a fast-paced environment and is passionate about delivering top-tier technical support to our diverse clientele. If you have a knack for diagnosing complex issues and a friendly demeanor for user interaction, we want to hear from you immediately.
Why Join Us?
- Competitive salary package ($70k - $90k).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible remote work options.
- Continuous learning opportunities and career growth.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain the company's local area network (LAN), Wi-Fi, and server infrastructure.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and productivity software.
- Perform regular system maintenance, including updates, patches, and backups.
- Act as the first point of contact for all IT-related inquiries and incidents.
- Collaborate with the cybersecurity team to ensure data protection and compliance.
Qualifications
- Minimum of 2 years of experience in an IT support or helpdesk role.
- CompTIA A+ Certification or equivalent technical experience.
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
- Proficiency in remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to lift and carry computer equipment weighing up to 50 lbs.