Job Description
Are you a tech enthusiast ready to join the heart of the Silicon Valley innovation hub?
Apex Digital Solutions is looking for a dynamic IT Support Specialist to manage our growing network of users in the San Francisco Bay Area. If you thrive in a fast-paced environment, love solving complex technical puzzles, and want to work with cutting-edge technology, we want to hear from you.
As a key member of our IT team, you will be the bridge between our advanced infrastructure and our creative teams. We offer a hybrid work model, competitive benefits, and a culture that prioritizes continuous learning.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to employees via phone, email, and in-person, ensuring rapid resolution of hardware and software issues.
- Manage and maintain the organization's Windows and macOS environments, including OS upgrades, patch management, and user account administration.
- Configure and troubleshoot network connectivity, VPN access, and wireless infrastructure across multiple office locations.
- Oversee asset management, including the tracking of laptops, peripherals, and mobile devices using ITSM tools.
- Collaborate with the cybersecurity team to enforce security protocols, perform endpoint scans, and manage antivirus policies.
- Assist in the deployment of cloud-based solutions (e.g., Microsoft 365, Google Workspace) and manage user access permissions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent 5+ years of experience in IT support.
- Strong hands-on experience with Active Directory, Group Policy, and Microsoft Office 365.
- Proficiency in remote access tools (TeamViewer, AnyDesk) and help desk ticketing systems (Jira, ServiceNow, or Zendesk).
- Deep understanding of network protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical staff.
- Flexibility to work in a hybrid environment and occasional on-call support rotation.