Job Description
Are you a problem-solving enthusiast looking for your next big challenge? Nexus IT Services is urgently hiring an experienced IT Support Specialist to join our San Diego team. We are a forward-thinking technology partner dedicated to delivering seamless infrastructure solutions to our clients.
In this role, you will be the first line of defense for our clients' technology needs, ensuring minimal downtime and maximum productivity. If you have a knack for diagnosing complex issues and a passion for helping people, we want to hear from you.
Why Choose Nexus IT Services?
- Competitive Compensation: Salary range of $65k - $85k based on experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
- Career Growth: Clear path to Systems Administration and Engineering roles.
- Modern Environment: Hybrid work model and state-of-the-art equipment.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware (PCs, laptops, printers) and software issues across various platforms.
- Manage and maintain Active Directory (AD) and Microsoft 365 environments.
- Document all incidents, resolutions, and procedures in the ticketing system (ServiceNow/Jira).
- Assist with the deployment and configuration of new workstations and peripherals.
- Collaborate with the network engineering team to implement security patches and updates.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent professional experience.
- Valid IT certifications such as CompTIA A+, Network+, or Security+ are highly preferred.
- 1-3 years of proven experience in a Helpdesk or IT Support role.
- Strong knowledge of Windows 10/11 and familiarity with macOS is a plus.
- Experience with remote support tools (TeamViewer, AnyDesk) and ticketing systems.
- Excellent communication skills with a customer-centric attitude.