Job Description
We are urgently hiring a skilled IT Support Specialist to join our dynamic team in Sacramento, CA. If you are passionate about technology and solving complex problems, we want to hear from you.
As an IT Support Specialist, you will play a critical role in maintaining our company's technological infrastructure. You will be the trusted advisor for our employees, ensuring they have the tools and support they need to succeed. We offer a competitive compensation package, comprehensive benefits, and a fast-paced environment where your skills will be valued immediately.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Configure and manage hardware, including laptops, desktops, printers, and mobile devices.
- Install, patch, and troubleshoot operating systems (Windows 10/11) and office software.
- Manage user accounts, Active Directory permissions, and security access controls.
- Monitor network performance and assist in resolving connectivity and hardware issues.
- Maintain accurate IT asset inventory and perform regular system audits.
- Collaborate with the network team to ensure high availability of services.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent experience.
- CompTIA A+ Certification preferred (or willingness to obtain).
- 2+ years of professional experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to prioritize tasks and manage a high volume of support tickets.