Job Description
We are seeking a detail-oriented IT Support Specialist to join our growing team in Sacramento. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to meet you. You will play a pivotal role in our digital infrastructure, ensuring our employees have the tools they need to succeed.
Our company offers a hybrid work model, competitive benefits, and a culture of continuous learning. If you are ready to take your career to the next level, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person, ensuring rapid resolution of hardware and software issues.
- Manage and maintain the IT help desk ticketing system (e.g., Zendesk, ServiceNow) to track incidents and service requests.
- Perform regular system backups, security updates, and patch management to ensure data integrity and system stability.
- Configure, deploy, and support mobile devices, laptops, and peripherals, including onboarding new hires with necessary hardware and software setups.
- Collaborate with the network administration team to troubleshoot connectivity issues and maintain a secure local area network (LAN) environment.
- Conduct end-user training sessions on security best practices and new software implementations.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- CompTIA A+ certification or equivalent technical knowledge is strongly preferred.
- Proficiency in Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Strong understanding of network protocols, troubleshooting hardware peripherals, and basic network configuration.
- Excellent problem-solving skills with the ability to communicate complex technical concepts to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.