Job Description
Join our award-winning IT team in Raleigh's thriving tech hub! We're seeking a passionate IT Support Specialist to deliver exceptional technical solutions to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Manage Windows 10/11 and macOS environments
- Deploy and maintain cybersecurity protocols
- Document IT procedures and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Active Directory and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware and software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)