Job Description
Are you the bridge between people and technology?
Apex Systems is seeking a proactive and customer-centric IT Support Specialist to join our growing team in Portland, Oregon. We pride ourselves on delivering exceptional service to our clients and maintaining a robust, secure IT infrastructure. If you love solving puzzles and helping people overcome technical hurdles, this is the role for you.
As part of our team, you will work in a collaborative environment that values innovation, continuous learning, and professional growth. We offer a comprehensive benefits package, including health insurance, 401(k) matching, and flexible PTO.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (e.g., Jira, ServiceNow).
- Install, configure, and troubleshoot hardware (laptops, printers, mobile devices) and software applications.
- Maintain and update the company asset inventory and ensure all devices are compliant with security policies.
- Collaborate with the Network Engineering team to resolve connectivity issues and optimize network performance.
- Conduct on-site and remote training sessions for end-users to improve digital literacy.
- Assist in the deployment of new operating systems and software updates across the organization.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certification such as CompTIA A+ or Network+ is highly preferred.
- Minimum of 2-3 years of experience in IT Help Desk or Technical Support roles.
- Strong knowledge of Microsoft Office Suite and desktop support best practices.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Willingness to travel occasionally for on-site support or team meetings.