Job Description
Are you a tech-savvy problem solver ready to make an immediate impact? TechNova Solutions is looking for a dedicated IT Support Specialist to join our high-performing team in Portland, Oregon.
We are currently hiring immediately for this exciting Full-Time opportunity. In this role, you will serve as the bridge between our technology and our people, ensuring our staff has the tools they need to succeed. If you are passionate about troubleshooting and have a knack for customer service, we invite you to apply today.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work schedule and remote work options.
- Opportunities for professional growth and certification reimbursement.
- Collaborative and innovative work environment in the heart of Portland.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and email.
- Manage and resolve IT helpdesk tickets efficiently, ensuring a high customer satisfaction score.
- Configure, deploy, and troubleshoot workstations, printers, mobile devices, and peripherals.
- Perform regular system backups, patch management, and security updates.
- Collaborate with the IT Manager to identify areas for process improvement and technology upgrades.
- Onboard new employees by setting up their hardware, software, and accounts.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- CompTIA A+ or Network+ certification is a strong plus but not required for immediate consideration.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Excellent verbal and written communication skills with a customer-first mindset.
- Strong problem-solving abilities and attention to detail.
- Familiarity with Windows, macOS, and mobile operating systems.