Job Description
About the Role:
We are seeking a highly motivated IT Support Specialist to join our growing team in Phoenix, AZ. In this pivotal role, you will be the first line of defense for our employees, ensuring seamless technology operations. We offer a hybrid work environment and a competitive benefits package including health insurance, 401(k) matching, and continuous learning opportunities.
Why Join Us?
* Competitive salary ($55k - $75k)
* Hybrid work model
* Professional development and certification support
* State-of-the-art office amenities
Responsibilities
- Provide Tier 1 & Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain the organization's computer systems, including laptops, printers, and mobile devices.
- Troubleshoot network connectivity issues and ensure secure access to company resources.
- Install, configure, and patch operating systems and applications.
- Maintain accurate documentation of incidents, solutions, and technical procedures.
- Collaborate with the IT team to implement new technologies and improve existing workflows.
Qualifications
- High school diploma or GED; Associate degree in Computer Science or IT is preferred.
- 1-3 years of professional experience in IT support or a Help Desk role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- CompTIA A+ certification is a plus but not required.