Job Description
Join our dynamic IT team in Philadelphia as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to provide exceptional technical support to our growing workforce. If you're passionate about solving complex tech challenges and thrive in a fast-paced environment, this is your opportunity to make an immediate impact. Start date: Immediate!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure network equipment (routers, switches, firewalls)
- Provide remote and on-site technical support to 150+ employees
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and implement security best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of TCP/IP networking and VPN technologies
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs for equipment maintenance