Job Description
Are you a tech-savvy problem solver looking to make a significant impact in the heart of the Midwest? Heartland Systems is seeking a skilled IT Support Specialist to join our dynamic team in Omaha, NE.
We are a forward-thinking company dedicated to providing top-tier technology solutions to our clients. In this role, you will be the first line of defense for our internal staff, ensuring seamless operations and optimal system performance. If you have a passion for technology and a knack for solving complex issues, we want to hear from you.
Why Join Us?
We offer a competitive benefits package, a collaborative work environment, and continuous learning opportunities.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and Active Directory security policies.
- Configure and maintain the local area network (LAN), Wi-Fi, and peripherals.
- Assist with software installations, updates, and patch management.
- Document technical issues and resolutions in the IT Service Management (ITSM) system.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- Certification such as CompTIA A+ is highly desired.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office 365.
- Experience with Active Directory and basic network administration concepts.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.