Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in vibrant New Orleans! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Why Work With Us?
• Flexible remote/hybrid options
• Professional development stipend
• Health, dental, and vision insurance
• 401(k) with company match
• Casual dress code & team outings
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Install, configure, and maintain servers, workstations, and peripherals
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Experience with cloud platforms (AWS/Azure) preferred
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties