Job Description
Are you ready to become the technology hero for a dynamic team in the heart of the Midwest? TechNova Solutions is seeking a highly motivated IT Support Specialist to join our Minneapolis office. As a hub for innovation in Minnesota, we are looking for someone who thrives in a fast-paced environment and loves solving complex technical puzzles with simple solutions.
At TechNova, we believe in empowering our employees with cutting-edge tools and a culture that values transparency and growth. In this role, you will be the first point of contact for our employees, ensuring seamless IT operations across our growing network. If you have a passion for technology and a knack for customer service, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 support for hardware, software, and network issues via ticketing systems.
- Manage and deploy end-user workstations, laptops, and mobile devices using Mobile Device Management (MDM) tools.
- Configure and troubleshoot Windows and macOS operating systems, Office 365, and VPN connections.
- Collaborate with the cybersecurity team to ensure compliance with internal security protocols.
- Conduct regular IT health checks and software updates to maintain optimal system performance.
- Assist in the planning and execution of company-wide IT projects and upgrades.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in IT support, help desk, or desktop support roles.
- Strong knowledge of Active Directory, Azure AD, and network troubleshooting concepts.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and help desk software (e.g., ServiceNow).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate preferred.