Job Description
Join Our Team as an IT Support Specialist
We are urgently hiring a talented IT Support Specialist to join our dynamic team in Milwaukee, WI. At Apex Digital Solutions, we pride ourselves on delivering top-tier technical services to our clients. If you are a problem-solver with a passion for technology, we want to meet you.
In this role, you will be the first line of defense for our internal and external users, ensuring seamless operations and minimal downtime. This is a fantastic opportunity to grow your career in a supportive, forward-thinking environment.
What You Will Do:
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and our ticketing system.
- Troubleshoot and resolve complex hardware, software, and network connectivity issues.
- Install, configure, and maintain computer workstations, printers, and peripherals.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Collaborate with the senior IT team on server maintenance and software deployment.
- Document all technical issues, resolutions, and procedures accurately.
- Monitor system performance and proactively identify potential issues.
Qualifications
- Associate degree in Information Technology or related field (or equivalent experience).
- 1-3 years of proven experience in IT Support, Help Desk, or Desktop Support.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and Active Directory.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly.
- Ability to work independently and as part of a team in a fast-paced environment.
- CompTIA A+ certification is a strong plus.