Job Description
Are you a technical problem solver ready to make an impact? Nexus Digital Systems is currently seeking a talented IT Support Specialist to join our growing team in Milwaukee, Wisconsin. We are a forward-thinking company dedicated to delivering exceptional technology solutions to our diverse clientele.
In this role, you will serve as the primary point of contact for internal and external technical support. We are looking for someone who is not only technically proficient but also possesses excellent communication skills to bridge the gap between complex technology and end-users. Enjoy a hybrid work environment and a culture that prioritizes professional development.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues via phone, email, and in-person.
- Install, configure, and troubleshoot Windows 10/11, macOS, and mobile devices.
- Manage and maintain the IT inventory, including laptops, monitors, and peripherals.
- Collaborate with the network engineering team to resolve server and infrastructure issues.
- Maintain accurate records of all helpdesk tickets and incident reports.
- Assist with project rollouts, software updates, and security patches.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ certification is highly preferred.
- Strong knowledge of Active Directory, Office 365, and cloud services (Azure/Google Cloud).
- Experience with remote management tools (e.g., TeamViewer, LogMeIn).
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.