Job Description
Are you a tech-savvy problem solver looking for your next challenge? Apex Systems is hiring a dedicated IT Support Specialist to join our dynamic team in Milwaukee, WI. We are looking for a proactive individual who excels at diagnosing issues and providing top-tier technical support to our diverse client base.
In this role, you will be the first line of defense for our users, ensuring seamless access to technology and maintaining a stable IT environment. If you are passionate about technology and want to grow your career in a thriving Wisconsin hub, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access.
- Manage and resolve incoming help desk tickets efficiently while adhering to strict service level agreements (SLAs).
- Configure, deploy, and troubleshoot desktop environments, including Windows 10/11 and macOS.
- Assist with the setup, maintenance, and troubleshooting of mobile devices, printers, and peripherals.
- Collaborate with the IT team to implement software updates, security patches, and system upgrades.
- Maintain accurate documentation of technical issues, resolutions, and configuration changes in the ticketing system.
- Conduct regular on-site visits to resolve complex technical problems and user training.
Qualifications
- Associate degree or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience).
- A+ Certification (CompTIA) or similar technical certification is highly preferred.
- Strong working knowledge of Microsoft Windows operating systems, Active Directory, and Microsoft Office Suite.
- Experience with remote access tools (e.g., TeamViewer, AnyDesk) and help desk software (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills with a strong focus on customer service.
- Ability to lift and move computer equipment (up to 50 lbs) as required for deployment and maintenance.
- Ability to work flexible hours, including occasional evenings or weekends if necessary.