Job Description
Join our dynamic IT team in Miami and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. This is your chance to leverage your troubleshooting expertise in a fast-paced environment while enjoying competitive compensation and immediate start opportunities.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, security, and peripheral setups
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain cloud solutions (Microsoft 365, Azure) and on-premise infrastructure
- Document IT procedures and maintain asset management systems
- Collaborate with vendors for hardware procurement and service delivery
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Active Directory, GPO, and endpoint security tools
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service orientation