Job Description
Are you a tech-savvy problem solver ready to make an impact?
Apex Digital Solutions is seeking a highly motivated IT Support Specialist to join our growing team in the heart of Mesa, Arizona. We pride ourselves on delivering top-tier technical support to our clients and employees, and we are looking for someone who thrives in a fast-paced environment.
As an IT Support Specialist, you will be the first line of defense for our internal and external clients, ensuring seamless technology operations. If you are passionate about IT infrastructure and want to work with cutting-edge technologies while enjoying the vibrant community of the Valley of the Sun, this is the role for you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Generous PTO and holiday pay.
- Continuous learning opportunities and certification reimbursement.
- Clean, modern office space in Mesa.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware, software, and network connectivity issues for employees.
- Assist with the deployment, configuration, and maintenance of workstations, laptops, and mobile devices.
- Manage user access, including Active Directory, email accounts, and security permissions.
- Collaborate with the engineering team to improve IT infrastructure and service delivery.
- Conduct regular IT health checks and hardware inventory audits.
Qualifications
- Associate degree or certification in Computer Science, Information Technology, or equivalent experience.
- CompTIA A+ and/or Network+ certification preferred.
- Minimum 2 years of professional IT support or Help Desk experience.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Experience with Active Directory and Microsoft Office 365.
- Excellent verbal and written communication skills with a customer-centric approach.