Job Description
Are you a problem-solver with a passion for technology? Apex Digital Solutions is looking for a dedicated IT Support Specialist to join our growing team in Mesa, Arizona. In this role, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly 24/7.
We offer a dynamic work environment, competitive benefits, and the chance to work with cutting-edge technology. If you have a knack for diagnosing issues and a desire to help others, we want to hear from you.
Responsibilities
- Troubleshoot and Resolve: Provide Level 2 support for hardware, software, network, and printer issues across the organization.
- Incident Management: Log, track, and manage IT service requests using our ticketing system (ServiceNow/Zendesk).
- Hardware & Software Deployment: Assist in the setup, configuration, and maintenance of end-user devices, including laptops and mobile phones.
- Network Administration: Monitor network performance, troubleshoot connectivity issues, and ensure data security protocols are followed.
- User Training: Conduct training sessions and create documentation to help users understand new technologies and security best practices.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent technical certification (e.g., CompTIA A+, Network+).
- Experience: 3+ years of professional IT support or Help Desk experience.
- Technical Skills: Proficiency in Windows and macOS operating systems, Active Directory, and remote access tools.
- Communication: Exceptional interpersonal skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Ability to work occasional evenings or weekends to support critical system maintenance.