Job Description
Are you a tech enthusiast ready to make an impact? Memphis Tech Solutions is looking for a Senior IT Support Specialist to join our growing team in the heart of Memphis, Tennessee.
We are dedicated to providing world-class technical support to our clients. In this role, you will be the frontline of our technical support, ensuring our infrastructure runs smoothly while providing an exceptional user experience.
Why Join Us?
- Competitive salary and benefits package.
- Work in a collaborative, innovative environment.
- Opportunities for professional growth and certification reimbursement.
If you have a knack for problem-solving and a passion for technology, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain local area networks (LAN) and wide area networks (WAN), including hardware installation and troubleshooting.
- Configure and deploy end-user devices, including Windows 10/11, macOS, and mobile devices.
- Maintain accurate records of help desk tickets and technical issues in the ticketing system.
- Assist in the implementation of new software updates and security patches.
- Collaborate with senior IT staff to optimize network performance and security.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- Minimum of 2-3 years of experience in IT Support or Help Desk roles.
- Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong troubleshooting skills and a customer-service oriented mindset.