Job Description
We are a dynamic technology firm based in the heart of Louisville, KY, looking for a skilled IT Support Specialist to join our growing team. In this role, you will serve as the primary point of contact for our employees' technical needs, ensuring seamless operations and maximizing productivity.
Our culture is built on innovation, collaboration, and continuous learning. If you are passionate about troubleshooting and providing top-tier customer service, we invite you to apply today and become a key player in our IT department.
What You Will Do:
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Manage and maintain computer workstations, printers, scanners, and other peripherals.
- Assist in the deployment, installation, and configuration of new hardware and software.
- Document all technical issues, resolutions, and maintenance activities in the Help Desk ticketing system.
- Collaborate with the network engineering team to troubleshoot connectivity and infrastructure problems.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
- 1-3 years of professional experience in IT support, help desk, or a similar technical role.
- Strong working knowledge of Windows 10/11, Active Directory, and Microsoft Office 365.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., ServiceNow, Jira).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- CompTIA A+ or Network+ certification is a significant plus.