Job Description
We are looking for a highly motivated IT Support Specialist to join our growing team in Los Angeles. In this role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring our IT infrastructure runs smoothly. We offer immediate start dates for the right candidates and a dynamic work environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career growth in a tech-forward environment.
- Hybrid work model available after the training period.
- Continuous learning and professional development opportunities.
If you have a passion for technology and a knack for problem-solving, apply today to become a vital part of our IT team.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools to diagnose and resolve hardware, software, and network issues.
- Manage and maintain employee workstations, including Windows and macOS operating systems, printers, and peripherals.
- Configure and troubleshoot mobile device management (MDM) and ensure security compliance across the organization.
- Assist in the deployment and setup of new hardware and software for incoming staff members.
- Maintain accurate records of incidents and resolutions in the ticketing system (e.g., Jira, Zendesk).
- Collaborate with the Network Engineering team to identify and resolve infrastructure bottlenecks.
Qualifications
- CompTIA A+ certification or equivalent IT support experience is strongly preferred.
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Office 365, Active Directory, and Windows 10/11 administration.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced environment.