Job Description
Are you a technical problem solver ready to make an impact? Apex Digital Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Los Angeles. We offer a collaborative environment, competitive benefits, and the chance to work with cutting-edge technology.
Why Join Us?
We are a rapidly growing tech firm committed to excellence and innovation. As an IT Support Specialist, you will be the first line of defense for our employees, ensuring seamless operations and a high-tech workplace experience.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and in-person to a diverse user base.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
- Manage and maintain the local area network (LAN) and wide area network (WAN), ensuring optimal performance.
- Configure and deploy new workstations, including software installations and security settings.
- Maintain accurate documentation of all incidents, tickets, and resolutions using our ticketing system.
- Assist in the planning and execution of IT projects, including software upgrades and security patches.
- Collaborate with cross-functional teams to improve IT processes and user satisfaction.
Qualifications
- Minimum of 1-2 years of professional IT support or help desk experience.
- CompTIA A+ certification or equivalent technical knowledge is highly preferred.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and macOS.
- Familiarity with networking concepts, IP addressing, and basic router configuration.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to lift and carry equipment weighing up to 50 lbs and stand for extended periods.
- Valid Driver's License and reliable transportation (for occasional on-site support).