Job Description
We are urgently hiring a skilled IT Support Specialist to join our dynamic team in Las Vegas, NV. If you are a technical problem-solver looking for an exciting opportunity with a growing company, we want to meet you.
As the face of our IT department, you will ensure our employees have the tools and support they need to succeed. This is a hands-on role requiring a mix of hardware expertise, software knowledge, and exceptional customer service skills.
Responsibilities
- Provide Tier 2 technical support to internal employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Configure, deploy, and manage end-user devices, including laptops, smartphones, and peripherals.
- Manage and maintain the local area network (LAN), ensuring optimal connectivity and security.
- Assist in the administration of Active Directory and manage user access permissions.
- Collaborate with vendors and vendors to resolve complex technical problems and procure new equipment.
- Document all technical issues, resolutions, and procedures in our knowledge base.
- Perform regular system backups and monitor server health to prevent downtime.
Qualifications
- CompTIA A+ Certification is highly preferred; Network+ or Security+ is a plus.
- 1-3 years of professional IT Support or Help Desk experience.
- Strong knowledge of Microsoft Windows operating systems (10 and 11) and Microsoft Office Suite.
- Familiarity with Active Directory, Group Policy, and basic network troubleshooting (TCP/IP, DNS).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.
- High school diploma or equivalent; Associate degree in Information Technology is a plus.