Job Description
Join NexusTech Solutions as an IT Support Specialist in vibrant Las Vegas! We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic enterprise environment. As a key member of our IT team, you'll empower colleagues through seamless technical solutions while advancing your career in one of America's fastest-growing tech hubs. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a company that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network troubleshooting
- Deploy and maintain endpoint security solutions across 500+ devices
- Create and maintain technical documentation for SOPs and knowledge base
- Collaborate with vendors for hardware/software procurement and support
- Provide remote and on-site support for hybrid workforce
- Implement IT infrastructure upgrades and system patches
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and cloud-based applications
- CompTIA A+/Network+ certifications or equivalent experience
- Strong knowledge of Active Directory, DNS, and DHCP protocols
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving and communication skills
- Ability to prioritize tasks in fast-paced environments
- Valid Nevada driver's license for occasional site visits